Contract Manager

The Contract Manager plays a pivotal role within our Terminal Infrastructure team, ensuring the effective commercial, contractual, and service‑delivery management of a diverse portfolio of building, life‑safety, and facilities contracts. Acting as a key interface between suppliers and internal stakeholders, you will drive high performance, compliance, and continuous improvement across critical airport services. 

Key Responsibilities

• Contract governance — Manage a portfolio of building and facilities contracts, ensuring compliance with statutory, regulatory, and corporate requirements.

• Lifecycle management — Lead contract mobilisation, performance reviews, variations, extensions, and re‑tendering activities.

• Performance frameworks — Maintain robust KPIs, SLAs, reporting structures, and audit‑ready documentation.

• Service delivery oversight — Ensure suppliers deliver safe, resilient, and continuous services in a 24/7 operational environment.

• Commercial management — Oversee budgets, cost control, forecasting, and value‑for‑money initiatives.

• Stakeholder collaboration — Build strong relationships across operations, engineering, safety, procurement, and finance to align services with airport priorities.

Essential Experience Required

• Contract management within high‑value, high‑risk, KPI‑driven environments.

• Building maintenance knowledge including asset lifecycle, reactive and planned works.

• Health & Safety compliance including permit‑to‑work systems.

• Supplier performance management in complex operational settings.

• Commercial acumen including reviewing variations, claims, and pricing models.

• Stakeholder engagement at senior and operational levels.

Desirable Experience

• NHF SOR familiarity and alternative pricing models.

• Critical infrastructure exposure such as transport or safety‑critical environments.

• CAFM systems and job‑management platforms.

• Continuous improvement within live operational environments.

• Incident response support in complex settings.

• Report writing and presenting to senior forums.

Join us and contribute to making Birmingham Airport safe, resilient, and operationally exceptional, supporting millions of passengers every year.